A Guide to Effective Telephone Usage. When talking on the telephone, the spotlight is on you Every time you make or receive a, YOU are the company to the person at the other end of the line. Your company is judged by the voice that speaks for it over the telephone. You are the company By what you say and how you say it..Use names whenever possible. Identify yourself at the outset of each. Spell it out, or sound it out, if necessary e.g. I always tell people "My last name is Vuocolo; Vuh-co-lo; think "Coca-Cola!" . Establish the other person's name early in the conversation, and use it often throughout the! 5..Chapter 39 Telecommunications. and retrieval of telephone messages that is built into the telephone system. effective telephone communication.The key to a successful telephone Your challenge is to make up for all is to simply remember that that lost nonverbal communication your customer cannot see you. by using your voice effectively. 2 3. I. The Start A. STAFF START . . . 1. Answer All Telephones Promptly Quickly. Within the first three rings. 2. Start Each .
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